The QuickRead Method – Applications in Security, Sales, and Customer Service
If you deal with people as a part of your job or business it would benefit you to use all the means at your disposal to understand them better. Knowing how to identify non-verbal cues and communication can make a huge difference. Depending on your goals, what you look for differs. With each facial feature or expression there are gifts, and there are challenges that you can clearly identify. If you want to make comfortable small talk with a client, the side of their gifts is where to look. When working in customer service such as in a dental or medical office, as a hairstylist, esthetician, or staff member at a gaming table in a casino – you are not trying to counsel, coach, problem solve, or resolve conflict. Your goal is to make your client feel comfortable – so comfortable that they want to stay longer and come back often. Really seeing them – who they are, and being a great listener – available to them – and not triggered by them, is what you need. If you are in sales ...